FREQUENTLY ASKED QUESTIONS
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Please submit a ticket and we’ll investigate the cause. Be sure to include information like when you started being unable to log in and if there are any error messages when you try to.

Certain payments, such as mobile payments or e-checks, may take longer to clear. It may take up to 2 hours for most payment methods or days for e-checks.

Please keep all proof of payment or receipts for faster resolution. Screenshots of web receipts are also accepted.

If you have not received your Sambas and money has been deducted from your account, please submit a ticket with your username, payment method, amount purchased, date purchased, and any receipt you can provide.

There are a couple of reasons that might be the cause. If you are using Internet Explorer 8 there may be issues with the button due to how the browser handles javascript.

If the issue carries over to browsers other than Internet Explorer, it may be an account syncing issue. Please submit a trouble ticket with your username and we’ll fix it.

Currently Tribal Trouble 2 is unable to play in Java versions above 6. You will have to manually install Java version 6 for the game to work.

Make sure you got the ticket number confirmation email, this ensures you are able to get replies from us. Do not reply to the support@gamesamba.com email directly, always reply via the ticket system to ensure the support ticket team gets your reply in a timely matter.

Depending on the issue, it may also take some time for verifications or department transfers, but for most a reply will be available within 24 hours. Our support ticket hours are: Monday-Friday, 11AM - 6PM (US Pacific Time) with limited ticket support on weekends.

Certain pop-up and ad blockers such as Adblock or Adblock Plus will not let the registration form be displayed properly. To ensure best performance, please add the “gamesamba.com” domain to your pop-up blocker exceptions.

Also, make sure your browser is up to date as older browsers may have issues with running the Javascript correctly. We recommended using FireFox or Chrome for optimal performance.

Our Remnant Knights agreement with Min Communications has come to an end. Due to a lack of content updates, the agreement will not be extended.

More information about the closure can be found at the RK website.
Please make sure you are running the game as an administrator. Standard accounts for your computer will be unable to verify the codes.

You can log into the GameSamba forums using your GameSamba account info. If you are unable to log in please submit a ticket and we'll have it fixed for you.

Note: For Champions of Regnum players, you can not use your GameSamba account info to log into the official CoR forums or vice versa.

Most likely you have a malware or adware on your computer that is hijacking your browser. You will need to use anti-malware cleaners or a strong anti-virus software to remove the malware.

We advise you to never install toolbars or software that come from untrusted sources and always keep your anti-virus software up to date!

Username and password is required for all tickets that have to do with accounts, billing, characters, and log-in issues.

This is recommended as a way for us to verify you are the owner of the account and saves a step in troubleshooting account issues. Be sure to also submit the ticket with the email you signed up with to add an additional layer of security.

Make sure support@gamesamba.com is whitelisted in your email provider or added to your email address book. Check your junk mail folders to make sure it has not been filtered. Always double check that you are using a valid email and that it is not mistyped.

Users of AOL mail will not receive our ticket system emails, so please provide a different email for your ticket.

Make sure you got the ticket number confirmation email, this ensures you are able to get replies from us. Do not reply to the support@gamesamba.com email directly, always reply via the ticket system to ensure the support ticket team gets your reply in a timely matter.

Depending on the issue, it may also take some time for verifications or department transfers, but for most a reply will be available within 24 hours. Our support ticket hours are: Monday-Friday, 11AM - 6PM (US Pacific Time) with limited ticket support on weekends.

Certain pop-up and ad blockers such as Adblock or Adblock Plus will not let the registration form be displayed properly. To ensure best performance, please add the “gamesamba.com” domain to your pop-up blocker exceptions.

Also, make sure your browser is up to date as older browsers may have issues with running the Javascript correctly. We recommended using FireFox or Chrome for optimal performance.

The GameSamba site is not intended for children under 13 years of age and our policies calls for parental supervision or approval for minors to register for any of our games. We encourage parents and guardians to take an active role in their children's online activities and interests.

Complete parent info can be found here for the game.

GameSamba collects non-private information when you register with us, use our products, visit our web pages, or when visiting the webpages of certain GameSamba Partners. You may read our full Privacy Policy here.

You can find the full terms of use for GameSamba here. For individual games, they are usually displayed on installation or before each game start.

1. Log into www.gamesamba.com or www.remnantknights.com by clicking the "Login" button at the top.
2. Click the "Account" button that appears after logging in.
3. Go to the "Change Password" tab to change your password.

Many of the incidents reported as "hacked" are the result of shared/sold/traded accounts where those other than the original registrant has access to all the information, including email access, for account verification. We have found it to be quite rare that the account was truly "hacked".

To keep this from happening to you, NEVER share your account. Never give anyone access to the email you signed up with. We are unable to help those that claim to be hacked when there are multiple players on an account as it would be difficult to verify who the true account owner is.

If you have never shared your account and have evidence of possible unauthorized access to your account, please submit a ticket and we’ll investigate. Resolution will depend on the findings.

Unfortunately, it is against GameSamba policies to sell or buy an account(s). We will deactivate any account that has been found to be sold or bought. We are also unable to provide account support services for shared accounts based on lack of ownership clarity.

Please submit a ticket and we’ll investigate the cause. Be sure to include information like when you started being unable to log in and if there are any error messages when you try to.

You can submit a ticket or email community@gamesamba.com with your ban appeal. Please include information about the ban, your account info, and reasons for your appeal.

Please submit a ticket with the email your registered with, your username, and password.

Will we ask you to reply to the ticket to verify you have access to the account's email and therefore are the owner of the account.

Please log in at www.gamesamba.com (or at the top of this page) and then click "ACCOUNT". The email used for the account will be listed there.

Click the "Earn Sambas" link under the Shop tab at the top main menu or the "earn free Sambas" option during payment method selection when buying Sambas (see below).
Earn Sambas
A variety of offers will be available to earn Sambas. There are also free video offers, depending on your location, accessible from the Remnant Knights front page and in game at the video terminals.

We also have frequent game contests with Sambas as rewards such as the monthly video contest for Remnant Knights and the GameSamba Monthly Raffle for all games.

Most of the time it is simply because the offer did not complete successfully. To check the status of your offers, go the offer wall you used and click the support links (shown below). This will take to you a list of the offers you done and their status.



If any of them are pending and you want to know why or file a complaint, you need to send a ticket to the offer provider. Click the help button next to an offer and follow the instructions on how. Note that we have no control over the offers at this point, you will need to contact the offer provider.

If the offer is marked as complete or awarded but you haven’t received the Sambas, you can then submit a ticket to us for us to check.

Refresh the page first to see if the Sambas appear, it may take up to a minute for it to go through. To make sure you get credited, always check that you:

1. Click the play button on the video if there is one.
2. Watch until the end or follow any instructions on the video. Some videos require you to click the "continue" or "share" buttons after it ends to award the Sambas.
3. Keep the browser tab as the focus (do not click to another tab or program).
4. Turn off any ad-blockers.

The videos refresh every day, so if you missed any or ran out, check back again in 24 hours.

For those on smaller resolution monitors such as laptops, the close button on the pop-up may be cut off on larger video offers.

In most cases, simply making the the web area fullscreen (usually with the F11 key) is enough for it show. Refreshing the browser tab will also get you off the video pop-up.

Certain payments, such as mobile payments or e-checks, may take longer to clear. It may take up to 2 hours for most payment methods or days for e-checks.

Please keep all proof of payment or receipts for faster resolution. Screenshots of web receipts are also accepted.

If you have not received your Sambas and money has been deducted from your account, please submit a ticket with your username, payment method, amount purchased, date purchased, and any receipt you can provide.

Your credit card has been rejected by the payment provider. Please check that all information is correct and your credit card is still valid. If you are still getting the error, please try a different credit card or payment method.

You can submit a ticket to us if none of the payment methods are working for you. You can also contact the credit card processor (UltimatePay) to inquire why your credit cards are being rejected.

There are various causes. Please submit a ticket with the payment method you used, your username, and the amount of Sambas you wished to purchase.

We do not do transfers of Sambas or game currency from one account to another. However, you can submit a ticket and we will review the situation.

You will have to activate your Ran Online account. Please log in at the top of this page then go to Accounts. On your account page, click the Games tab then activate the game.

You can download the game client by going to any mirror on the downloads page.

We recommend using the torrent file for users that have slow or unstable internet connections.

When you first arrive into game, go backwards into the building behind you. This will take you into your campus' 1F. Press "m" to open your map and navigate your way to the NPC icon that is lit up with a "?". This will start your quests.

You will need these ammos to do attacks if you are the Scientist (bullets), Archer (arrows), or Shaman (talismans) classes. The ammos can be bought at most trade NPCs, such as the grocery merchants and your class instructors, they are also dropped by mobs.

You can trade the card for a newbie weapon at the Newbie Instructor in the Market. After receiving the weapon and leveling up, you can trade that same newbie weapon back at the Newbie Instructor for a higher level version at levels 30, 50, and 70.

Our Remnant Knights agreement with Min Communications has come to an end. Due to a lack of content updates, the agreement will not be extended.

More information about the closure can be found at the RK website.
This is caused by the automated hacking protection. If you are a GameSamba user, please submit a ticket to us. If you are a NGD or non-North American Steam account user, please contact NGD support.

There have been 3 expansions: the original Regnum Online, Regnum Online: Warmasters (known as Realms Online in North America), and the current Champions of Regnum expansion.

We operated the Realms Online server (Raven) which has now been merged with the international English server (Horus) to form the current Haven server.

Make sure your friend isn't a NGD account holder as GameSamba accounts can not properly grant Ximerin to NGD accounts. Always ask a person whether their account is registered with NGD or GameSamba before gifting anything. If you are both GameSamba account holders, please submit a ticket with both usernames, payment method, any receipts, and amount of Ximerin gifted.

You can also submit a ticket if the Ximerin had been granted to a NGD user, we'll sort it out.

While we can not issue refunds for cash shop items unless they do not work, you can submit a ticket and we'll see if we can get you a replacement lucky box.

The boxes are random so it is quite possible to get arrows many times in a row. If it is an unusually high rate of arrows, you can submit a ticket and we'll see if we can help you.

We have limited tech support for CoR, especially for Linux or Mac, so it's best to contact NGD support directly. Be sure to include as much information as possible about your system and the error.

In the mean time, you can try a re-install or launch the game in Forced Safe Mode. To do this, after logging into the launcher click the Options link at the top. Click "Advanced options..." and toggle Forced Safe Mode. Then launch the game to see if it works.

First, ask any available GM/GC if they know more information about the broken quest and if there's a work around. Asking your realm-mates using the Realm chat might also yield results.

If you wish to report the broken quest, you can do so by contacting NGD support.

Some NPCs are inside the buildings, so be sure to check in those areas. The quest description may give clues to their locations and holding down "v" will let you see all the names within range. If you still can't find the target NPC, feel free to ask the GM/GCs or your realm-mates.

We can't, unfortunately, as we have no control over accounts that are not GameSamba accounts. You will have to contact the customer support of who you registered with.

For Steam users outside of North America, even though you registered for a GameSamba account, NGD maintains management of your accounts. Please contact their support for any issues.

North American Steam account users can buy and convert Sambas into Ximerin only when using the standalone client. Otherwise, using the Steam client will only let you purchase Ximerin with the Steam Wallet (we can provide no support for Steam wallet issues). Please submit a ticket to us if you have bought Sambas and are unable to convert them.

Please make sure you are running the game as an administrator. Standard accounts for your computer will be unable to verify the codes.

This is an issue where the server did not get a proper log off message from your client and so it thinks you are still logged in.

The developers are aware of this issue and are working on fixing it, in the mean time you can keep trying to log in, it will eventually let you through.