Please submit a support ticket with the request. Include your current username, password, and email for verification purposes.

For quickest results, use the email associated with the account to open the ticket.

Additional time may be needed if using your original email is not possible, as further verification will be needed aside from username and password. If ownership can not be verified, or if the account is a shared account, we will not make changes to the account.

The new email or username must not be an email/username already used for another GameSamba account. Excessive email and username change requests may be considered suspicious activity and may result in an account being suspended.

All items from these sources can be found in your Item Bank. Simply press "b" when in the game to open it. You can also click the Character icon on the shortcut bar at the bottom right of the game screen and select Item Bank.

Please submit a ticket and we’ll investigate the cause. Be sure to include information like when you started being unable to log in and if there are any error messages when you try to.

Certain payments, such as mobile payments or e-checks, may take longer to clear. It may take up to 2 hours for most payment methods or days for e-checks.

Please keep all proof of payment or receipts for faster resolution. Screenshots of web receipts are also accepted.

If you have not received your Sambas and money has been deducted from your account, please submit a ticket with your username, payment method, amount purchased, date purchased, and any receipt you can provide.

There are a couple of reasons that might be the cause. If you are using Internet Explorer 8 there may be issues with the button due to how the browser handles javascript.

If the issue carries over to browsers other than Internet Explorer, it may be an account syncing issue. Please submit a trouble ticket with your username and we’ll fix it.

Currently Tribal Trouble 2 is unable to play in Java versions above 6. You will have to manually install Java version 6 for the game to work.

Make sure you got the ticket number confirmation email, this ensures you are able to get replies from us. Do not reply to the support@gamesamba.com email directly, always reply via the ticket system to ensure the support ticket team gets your reply in a timely matter.

Depending on the issue, it may also take some time for verifications or department transfers, but for most a reply will be available within 24 hours. Our support ticket hours are: Monday-Friday, 11AM - 6PM (US Pacific Time) with limited ticket support on weekends.

Certain pop-up and ad blockers such as Adblock or Adblock Plus will not let the registration form be displayed properly. To ensure best performance, please add the “gamesamba.com” domain to your pop-up blocker exceptions.

Also, make sure your browser is up to date as older browsers may have issues with running the Javascript correctly. We recommended using FireFox or Chrome for optimal performance.

Please make sure you are running the game as an administrator. Standard accounts for your computer will be unable to verify the codes.

GameSamba is an exclusive publisher of online free to play games including Remnant Knights, Champions of Regnum and JollyGrim. Headquartered in Everett, Washington, we are an energetic startup that has built a diverse team of industry veterans committed to creating innovative online gaming experiences. The company recently formed a strategic alliance with FUNimation Entertainment, a leader in bringing the best of Japanese anime to North America.

You can log into the GameSamba forums using your GameSamba account info. If you are unable to log in please submit a ticket and we'll have it fixed for you.

Note: For Champions of Regnum players, you can not use your GameSamba account info to log into the official CoR forums or vice versa.

Most likely you have a malware or adware on your computer that is hijacking your browser. You will need to use anti-malware cleaners or a strong anti-virus software to remove the malware.

We advise you to never install toolbars or software that come from untrusted sources and always keep your anti-virus software up to date!

Username and password is required for all tickets that have to do with accounts, billing, characters, and log-in issues.

This is recommended as a way for us to verify you are the owner of the account and saves a step in troubleshooting account issues. Be sure to also submit the ticket with the email you signed up with to add an additional layer of security.

Make sure support@gamesamba.com is whitelisted in your email provider or added to your email address book. Check your junk mail folders to make sure it has not been filtered. Always double check that you are using a valid email and that it is not mistyped.

Users of AOL mail will not receive our ticket system emails, so please provide a different email for your ticket.

Make sure you got the ticket number confirmation email, this ensures you are able to get replies from us. Do not reply to the support@gamesamba.com email directly, always reply via the ticket system to ensure the support ticket team gets your reply in a timely matter.

Depending on the issue, it may also take some time for verifications or department transfers, but for most a reply will be available within 24 hours. Our support ticket hours are: Monday-Friday, 11AM - 6PM (US Pacific Time) with limited ticket support on weekends.

Certain pop-up and ad blockers such as Adblock or Adblock Plus will not let the registration form be displayed properly. To ensure best performance, please add the “gamesamba.com” domain to your pop-up blocker exceptions.

Also, make sure your browser is up to date as older browsers may have issues with running the Javascript correctly. We recommended using FireFox or Chrome for optimal performance.

The GameSamba site is not intended for children under 13 years of age and our policies calls for parental supervision or approval for minors to register for any of our games. We encourage parents and guardians to take an active role in their children's online activities and interests.

In our games, such as Remnant Knights, with younger audiences we do have 24/7 monitoring by Game Masters. Complete parent info can be found here for the game.

GameSamba collects non-private information when you register with us, use our products, visit our web pages, or when visiting the webpages of certain GameSamba Partners. You may read our full Privacy Policy here.

You can find the full terms of use for GameSamba here. For individual games, they are usually displayed on installation or before each game start.

Please submit a support ticket with the request. Include your current username, password, and email for verification purposes.

For quickest results, use the email associated with the account to open the ticket.

Additional time may be needed if using your original email is not possible, as further verification will be needed aside from username and password. If ownership can not be verified, or if the account is a shared account, we will not make changes to the account.

The new email or username must not be an email/username already used for another GameSamba account. Excessive email and username change requests may be considered suspicious activity and may result in an account being suspended.

1. Log into www.gamesamba.com or www.remnantknights.com by clicking the "Login" button at the top.
2. Click the "Account" button that appears after logging in.
3. Go to the "Change Password" tab to change your password.

Many of the incidents reported as "hacked" are the result of shared/sold/traded accounts where those other than the original registrant has access to all the information, including email access, for account verification. We have found it to be quite rare that the account was truly "hacked".

To keep this from happening to you, NEVER share your account. Never give anyone access to the email you signed up with. We are unable to help those that claim to be hacked when there are multiple players on an account as it would be difficult to verify who the true account owner is.

If you have never shared your account and have evidence of possible unauthorized access to your account, please submit a ticket and we’ll investigate. Resolution will depend on the findings.

Unfortunately, it is against GameSamba policies to sell or buy an account(s). We will deactivate any account that has been found to be sold or bought. We are also unable to provide account support services for shared accounts based on lack of ownership clarity.

Please submit a ticket and we’ll investigate the cause. Be sure to include information like when you started being unable to log in and if there are any error messages when you try to.

You can submit a ticket or email community@gamesamba.com with your ban appeal. Please include information about the ban, your account info, and reasons for your appeal.

Please submit a ticket with the email your registered with, your username, and password.

Will we ask you to reply to the ticket to verify you have access to the account's email and therefore are the owner of the account.

Please log in at www.gamesamba.com (or at the top of this page) and then click "ACCOUNT". The email used for the account will be listed there.

We take credit cards, Paypal, mobile payments, prepaid cards, and various other payment methods. You can review the full list on the payment selection portion of the Buy Sambas checkout procress, or read a brief summary here.

Please submit a ticket to us. We do not normally issue refunds as per our policy, but will review the situation case by case.

Click the "Earn Sambas" link under the Shop tab at the top main menu or the "earn free Sambas" option during payment method selection when buying Sambas (see below).

A variety of offers will be available to earn Sambas. There are also free video offers, depending on your location, accessible from the Remnant Knights front page and in game at the video terminals.

We also have frequent game contests with Sambas as rewards such as the monthly video contest for Remnant Knights and the GameSamba Monthly Raffle for all games.

Most of the time it is simply because the offer did not complete successfully. To check the status of your offers, go the offer wall you used and click the support links (shown below). This will take to you a list of the offers you done and their status.



If any of them are pending and you want to know why or file a complaint, you need to send a ticket to the offer provider. Click the help button next to an offer and follow the instructions on how. Note that we have no control over the offers at this point, you will need to contact the offer provider.

If the offer is marked as complete or awarded but you haven’t received the Sambas, you can then submit a ticket to us for us to check.

Refresh the page first to see if the Sambas appear, it may take up to a minute for it to go through. To make sure you get credited, always check that you:

1. Click the play button on the video if there is one.
2. Watch until the end or follow any instructions on the video. Some videos require you to click the "continue" or "share" buttons after it ends to award the Sambas.
3. Keep the browser tab as the focus (do not click to another tab or program).
4. Turn off any ad-blockers.

The videos refresh every day, so if you missed any or ran out, check back again in 24 hours.

For those on smaller resolution monitors such as laptops, the close button on the pop-up may be cut off on larger video offers.

In most cases, simply making the the web area fullscreen (usually with the F11 key) is enough for it show. Refreshing the browser tab will also get you off the video pop-up.

Certain payments, such as mobile payments or e-checks, may take longer to clear. It may take up to 2 hours for most payment methods or days for e-checks.

Please keep all proof of payment or receipts for faster resolution. Screenshots of web receipts are also accepted.

If you have not received your Sambas and money has been deducted from your account, please submit a ticket with your username, payment method, amount purchased, date purchased, and any receipt you can provide.

Your credit card has been rejected by the payment provider. Please check that all information is correct and your credit card is still valid. If you are still getting the error, please try a different credit card or payment method.

You can submit a ticket to us if none of the payment methods are working for you. You can also contact the credit card processor (UltimatePay) to inquire why your credit cards are being rejected.

There are various causes. Please submit a ticket with the payment method you used, your username, and the amount of Sambas you wished to purchase.

We do not do transfers of Sambas or game currency from one account to another. However, you can submit a ticket and we will review the situation.

Simply visit the Remnant Knights website and click the Play Free Now button. All you need is a valid email address to sign up and create a game account.

Once you have an account, click the Play Free Now button anytime to sign in and play the game within minutes.

Yes, the full game of Remnant Knights is free to play with no content, class, or functional restrictions. While other free to play games may limit gameplay features or content, our full game can be played at no cost. We do offer a Samba shop which contains items that enhance gameplay that we hope you'll purchase, but there is no requirement for players to do so.

No, as big spenders do not have any major power advantage over non-paying users. For instance, if a player equips every premium shop only item that has a stat boost (glasses, face paints, event capes, and event titles), they will not have the advantage over a player of similar level with better in-game gear, skill, or in-game title.

The majority of paying users pay to save time (experience boosters, Revival Marbles, etc.) and for character customization.

No, all players have unlimited free access. Free players can chat and play as much as they'd like, with no restrictions on their level or rate of play. While we do offer a VIP subscription, it primarily provides Samba Shop items rather than adding game features not available to others.

Simply log into the game each day and check in with the Daily Login Rewards board to receive a premium item. These are usually either one time use, 3 hour, or 30 minute duration depending on item type. We offer different item types each week day, so check the board to help plan your next login to get the item you want.

Yes, there are Progression Perks that will deliver premium items within 10 minutes to your Item Bank (press "b" in game) when you reach 12 different level milestones. A helpful email will also be sent that contains tips and game information so you will know your next goal.

VIP Subscriptions offer a set of premium items at a significant discount (56%-67% off) and extra Sambas when you commit to Remnant Knights for 1, 3, or 6 months. This is the most affordable way for dedicated players to enhance their gameplay with items from the Samba Shop. Plus you'll get access to exclusive and discounted items not available to standard users.

Billing for VIP Subscriptions is recurring based on your signup date and subscription package. We do not offer refunds once a subscription has been purchased.

If you wish to cancel your next billing, you can do these steps:
1. Log into remnantknights.com or gamesamba.com.
2. Click the "Account" button at the top.
3. Click the "Cancel" link next your Account Type on your Account Profile page as shown below.

Be sure to cancel prior to your renewal date to avoid unwanted charges.

Yes, both you and a friend can receive free premium items if they sign up from your invitation email link and reach level 8 in game. Check out the Invite a Friend info page for full details. When your friend reaches level 8, the reward items will be delivered within 10 minutes to the Item Bank (press "b" in game).

Remember, your friend MUST register by clicking the link in the invite email to get the rewards.

The most frequently cause is that the invite registration didn't complete properly.

Log into www.remnantknights.com or www.gamesamba.com and go to your Account page. Under the "Invite Status" you can keep track of any friend you invited. If their name is not under Tracking, then it means they did not register as your invitee successfully.

To ensure a friend is linked to your account, please make sure they:
1. Click the register link in the invite email or invite page they received.
2. Complete the registration process without refreshing or navigating off the registration page.

If your friend(s) is listed under your Tracking page and they got to level 8 but no rewards have appeared, please submit a trouble ticket with your usernames and we'll get you both your rewards.

Remnant Knights has received a T for Teen rating with content descriptor "Fantasy Violence", so it is appropriate for players age 13 and above. Visit the ESRB website for more details.

Remnant Knights has partnered with Kalydo to convert the game from a download client game to cloud based game that can be played in a PC web browser. Kalydo is the technology that allows you to stream the game by installing their streaming client player from the www.remnantknights.com website.

Yes, the Kalydo player is required in order to play Remnant Knights, and provides you the convenience of playing on any PC web browser.

Yes, Remnant Knights is always saved up to the cloud, so you can play at home, your friend's house, or really anywhere you have a Windows PC with broadband access without losing your progress.

Note that initial game files will need to be downloaded again so the start up may take a few minutes on a computer that never launched the game.

All items from these sources can be found in your Item Bank. Simply press "b" when in the game to open it. You can also click the Character icon on the shortcut bar at the bottom right of the game screen and select Item Bank.

They differ in the type of items they hold and their functionality. The Item Bank is where premium or redeemed items get delivered before you retrieve them. The character bank is for your character's item storage.

Item Bank: Samba Shop items, items from redeemed codes, Daily Login Reward items, Invite System rewards, Progression Perks, other special items from events.
- Shared between all characters on an account, unless an item is character locked like a gifted premium item.
- Players can not put items into the Item Bank.
- Items with expiry dates will not expire in the Item Bank. Only after taking it out will the expiration countdown begin.

Character Bank: Anything that a character had put in their inventory, including Mar.
- Character restricted. The same character bank can not be accessed with different characters.
- Any item can be put into the character bank.
- Items can expire in the character bank.

Simply whisper the Game Master on duty that you want a bank or club bank password reset and what you want the new password to be. They will reset the password for you.

Yes, Remnant Knights offers a variety of completely optional PvP features for you to battle your opponents. You can challenge your school mates to a duel, fight rival Knights throughout the world, pit school against school in a "capture-and-hold" style game called Marble Battle, join the tournament-like Arena Battle, and even battle it out in club vs club warfare.

Learn about the different ways you can participate in PvP here.

At level 10 you'll get a 2nd Grade Promotion quest at your Headmaster. After completing it you will get to choose your sub-class and receive a free Oblivion Potion.

Be sure to check your inventory for the potion and use it before it expires. It will return all your skill points so you can redo your skills.

First, check that you have completed all quests for your level on the map by pressing "m" and looking for any exclamation marks. These mean that there are new quests for you at those NPCs.

If there are none, try to see if you can go to the next region. Use the Pilots to go to the next unlocked region and open the map again to check for quests.

If there are no quests available, it's possible your character had lost experience from dying by mobs. This would be the only cause of running out of quests far before your character's next level. Your choice would be to kill mobs or running dungeons repeatedly (recommended as it gives you more experience points and better items) until you level up. Marble Battles will also yield experience, win or lose. Once you level up, new quests will unlock.

Don't hesitate to reach out to the Game Masters or your fellow players in asking for suggestions and advice.

The easiest option is to equip a Revival Marble and resurrect using it. It will prevent experience and Mar loss (though your items will still need repair) when you die from a mob. Revival Marbles can be bought under Consumables from the Samba Shop.

The other option is to play carefully to keep from dying. Some tips:
1. Try to not fight more than 3 monsters at a time. If you find it still too difficult, find monsters on the edge of the group that are standing alone. Attack the monster with a basic attack (no skills) and have it chase you away from the rest of the other monsters. You can then safely kill it without losing too much health and attracting other monsters.
2. Keep an eye on your health and use the health and MP potions. You can buy the potions at any store in the school or knight shelters. Whenever your health is close to being half health, use a health potion. This should give you enough time to use another if needed without dying.
3. Use the Recovery Tension skill as an emergency heal.Whenever you hit something, you gain Tension which is the green bar under your HP and MP bar. When it fills up, a green orb will appear next to the bar. This means you can use a Tension skill. Use the Recovery Tension skill (it's skill number 8 on your shortcut bar by default) when you have a green orb and when you're about to die. It will instantly give you some HP and MP.
4. If you're low health after killing a mob, sit down to heal before attacking another one. Use the Sit Down skill to regenerate your health and MP anywhere. You can also double click on benches and stools in the school or knight shelters to sit on them and regenerate health faster while saving your potions.
5. Make sure none of your equipment is broken. Every time you die, your equipment gains Fatigue and will eventually you will be unable to use it (your damage and defense will go down drastically). Go to the Mecher in your school and talk to them to repair your equipment.
6. Use the best equipment you can. Craft rare to unique capes and gear at Dr. Chow by using your fabric and crystals. Craft necklaces and rings at Reed using your complimentary scrolls. Run dungeons to farm for material and good gear. Enhance your weapon's attack and armors' defenses at the Mecher. You can also buy good equipment in the Auction house.

If you still find it hard to quest alone, you can do a region shout using the "^" chat command and find others to form a party.

It means the quest target is located in a different map from where your character is currently at. Left-click the quest to open the Quest Window and check for the quest location. You can also hover your cursor over the "x", it will usually tell you what map it is in.

If there is no information in the tool tip, it usually means the quest is in a dungeon. Read the quest description for clues in which dungeon it is located.

The winner of the OX Quiz needs to be the sole survivor after the 11th question. They will then earn a portion of the total participation fees. The reward will then by mailed to the winner's mailbox. Click here for more info on how to play the OX Quiz.

They are part of the matching system to tell you how well your student ID matches with another player's student ID. If you kill mobs in the vicinity of someone who matches hearts with you, you both will get a little boost in experience gained.

You can turn the hearts off by going to Options in the Esc menu, clicking the Game tab, and un-check "Notify Matching".

To create a Club you must be at least level 10, the leader of a party of a minimal of 3 people, and have 8000 Mar. Then go talk to your school's Headmaster and follow the instructions.

You can read more about Clubs and managing them here.

Additional Pet Food can be purchased in the Samba Shop under the Pets category. They only cost a couple of cents, so you can always do some offers to get free Sambas to buy them.

Pet Food is also a frequent reward in events and contests, and can be acquired for free on certain Thursdays from the Daily Gifts board.

Seniors will get Social Points when their Junior hits levels 5, 10, 15, and 20. So making a Bond with newer players will yield more Social Points that can be used to buy crafting material or powerful titles at Reed (Social Points Store).

You can see a list of the stat bonuses a pet gives at a certain level here. Large versions of the pets have the same stats as their mini counterparts. In the game, you will be able to see the added effect by summoning and un-summoning the Pet and comparing your stats or movement speed.

Right-click your name in the party menu, then left-click the "Leave the party" button that appears.

Please first contact the GameMaster on duty if you find a game bug. They will check if it's a new bug or if it has already been reported.

You can also report bugs to the ticket system or the bug forums. Please be as specific as possible and if there are any steps to reproduce it. Screenshots and/or video are welcomed.

Remnant Knights is designed to work on Windows based PCs. While you will be able to visit the website on your tablet or mobile device, the game client requires certain support files only available in the full version of Windows.

MINIMUM:
CPU: Intel Pentium 4, 2.8GHz or equivalent
Mem: 2 GB RAM
Graphics: ATI 9800 All-In-Wonder 128 MB or equivalent
OS: Window XP
HDD: 2 GB available space
DirectX: DirectX 9.0c
Requires internet network connection.

RECOMMENDED:
CPU: Intel Core 2 Duo, 2.0 GHz equivalent or higher
Mem: 4 GB RAM or higher
Graphics: GeForce GTX 295 or Radeon HD 7750
OS: Window Vista or newer

You can find complete system requirements here.

There are a couple of reasons that might be the cause. If you are using Internet Explorer 8 there may be issues with the button due to how the browser handles javascript.

If the issue carries over to browsers other than Internet Explorer, it may be an account syncing issue. Please submit a trouble ticket with your username and we’ll fix it.

There are many possible causes for these issues including security software, ISP blocking, malware, or internet settings. If a re-install doesn't work, and the issue carries over different web browsers, please submit a ticket. To help us troubleshoot faster, please submit a ticket with the following included:

- General internet information. What country you are connecting from, your internet service provider, and what kind of connection you have (wireless, direct to cable modem, etc).

- General system information. What anti-virus or security software you have installed. If you have any security, enhancement, or ad-blocking add-ons to your browser please list them too.

- The Kalydo error log.
1. Try to launch the game again.
2. When it gets stuck, close the tab, but don't close the browser.
3. Go to your AppData folder (open a folder and type %APPDATA% in the folder path).
4. Navigate to this folder: \AppData\Roaming\Kalydo\KalydoPlayer\bin2\logs
5. Copy-paste the most recent log's content into the ticket.

As a trade-off for getting into the game within minutes, there may be some initial lag as game assets are downloaded on demand. This, however, should not last nor be very noticeable, and eventually the game will perform smoothly when all assets have been obtained.

If you are experiencing persistent or extreme lag, it is indicative of other issues which range from quality of your internet connection to hardware issues. You can submit a ticket and we'll try to troubleshoot and optimize your playing experience.

This is most likely an connectivity issue as the command isn't reaching the server. Please submit a ticket with information about your internet service provider, country you are connecting from, and method of connecting (wireless, direct to cable modem, etc).

It would also be helpful to get your system information in a dxdiag dump:

1. Windows Start Button > Run > Type in "dxdiag" without the quotes. Hit "OK". If you have no "run" option, you can just type dxdiag into the Start Menu Search bar in Windows Vista or 7.

2. Wait a moment while DXDiag gathers information on your machine (until the slider at the bottom stops moving).

3. Click "Save All Information" in the lower right corner of the dialog, choose any location that you want. Make note of where you save the file.

4. Open dxdiag.txt in any text editor (IE, notepad), copy and paste the contents into the ticket.

Check first at the Remnant Knights website or Facebook if there are any news of maintenance downtimes or server crashes.

If you suspect you are the only one with the issue:
1. Make sure no anti-virus or firewall is blocking the game from connecting to our servers.
2. You are not connecting from a blocked region. Most East Asia countries are blocked due to licensing agreements.

Please submit a ticket if none of the above applies to you. Be sure to include information about your internet service provider, country you are connecting from, and method of connecting (wireless, direct to cable modem, etc).

Most likely this is an issue with your graphical drivers. Install the latest drivers for your graphics card, reboot your computer, and launch the game again.

If the issue is still present, please submit a ticket with a dxdiag dump so we can troubleshoot faster. How to get a dxdiag dump:

1. Windows Start Button > Run > Type in "dxdiag" without the quotes. Hit "OK". If you have no "run" option, you can just type dxdiag into the Start Menu Search bar in Windows Vista or 7.

2. Wait a moment while DXDiag gathers information on your machine (until the slider at the bottom stops moving).

3. Click "Save All Information" in the lower right corner of the dialog, choose any location that you want. Make note of where you save the file.

4. Open dxdiag.txt in any text editor (IE, notepad), copy and paste the contents into the ticket.

1. Go to "Add and Remove Programs" or "Uninstall a program" under your Windows' Control Panel.

2. Find Kalydo and Remnant Knights in the list. Right-click their entries and select uninstall.

3. For a complete uninstall, delete the "Game" folder found in your Documents.

This most likely happens to those on laptops with integrated Intel graphic cards. You can fix it temporarily by hitting Esc, Options, then setting BG Details to Low.

This is caused by the automated hacking protection. If you are a GameSamba user, please submit a ticket to us. If you are a NGD or non-North American Steam account user, please contact NGD support.

There have been 3 expansions: the original Regnum Online, Regnum Online: Warmasters (known as Realms Online in North America), and the current Champions of Regnum expansion.

We operated the Realms Online server (Raven) which has now been merged with the international English server (Horus) to form the current Haven server.

Make sure your friend isn't a NGD account holder as GameSamba accounts can not properly grant Ximerin to NGD accounts. Always ask a person whether their account is registered with NGD or GameSamba before gifting anything. If you are both GameSamba account holders, please submit a ticket with both usernames, payment method, any receipts, and amount of Ximerin gifted.

You can also submit a ticket if the Ximerin had been granted to a NGD user, we'll sort it out.

While we can not issue refunds for cash shop items unless they do not work, you can submit a ticket and we'll see if we can get you a replacement lucky box.

The boxes are random so it is quite possible to get arrows many times in a row. If it is an unusually high rate of arrows, you can submit a ticket and we'll see if we can help you.

We have limited tech support for CoR, especially for Linux or Mac, so it's best to contact NGD support directly. Be sure to include as much information as possible about your system and the error.

In the mean time, you can try a re-install or launch the game in Forced Safe Mode. To do this, after logging into the launcher click the Options link at the top. Click "Advanced options..." and toggle Forced Safe Mode. Then launch the game to see if it works.

First, ask any available GM/GC if they know more information about the broken quest and if there's a work around. Asking your realm-mates using the Realm chat might also yield results.

If you wish to report the broken quest, you can do so by contacting NGD support.

Some NPCs are inside the buildings, so be sure to check in those areas. The quest description may give clues to their locations and holding down "v" will let you see all the names within range. If you still can't find the target NPC, feel free to ask the GM/GCs or your realm-mates.

We can't, unfortunately, as we have no control over accounts that are not GameSamba accounts. You will have to contact the customer support of who you registered with.

For Steam users outside of North America, even though you registered for a GameSamba account, NGD maintains management of your accounts. Please contact their support for any issues.

North American Steam account users can buy and convert Sambas into Ximerin only when using the standalone client. Otherwise, using the Steam client will only let you purchase Ximerin with the Steam Wallet (we can provide no support for Steam wallet issues). Please submit a ticket to us if you have bought Sambas and are unable to convert them.

Please make sure you are running the game as an administrator. Standard accounts for your computer will be unable to verify the codes.

This is most likely a syncing issue with older accounts. Please submit a ticket with your username so we can fix it for you.

Currently Tribal Trouble 2 is unable to play in Java versions above 6. You will have to manually install Java version 6 for the game to work.

This usually happens to a returning player from the first Tribal Trouble. Please submit a ticket with your username so we can re-sync your account.